How to get a replacement Xbox 360
Microsoft has confirmed reports that some Xbox 360 consoles are not compatible with its new Xbox 360 firmware upgrade, and advised those affected to get in touch.
"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs," Microsoft said.
"This issue manifests itself a as a unique 'disc unreadable' or 'disc unsupported' error on the screen. We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console."
The console manufacturer urged those having problems to get in touch at Xbox Support | Contact Us | Call Xbox Support "so we can verify if the console has been impacted".
Microsoft will replace borked machines with a brand new Xbox 360 S with 250GB hard drive.
The new firmware is thought to prepare the Xbox 360 for use with the new XGD3 disc standard, which adds 1GB of useable data to 360 DVDs.
Digital Foundry this morning reported that the firmware combats pirated software.
Source: How to get your replacement Xbox 360 News - Xbox 360 - Page 1 | Eurogamer.net
The Latest XBox LIVE Update May Affect DVD Drives
We’ve just had a look at a verified email, sent from Xbox LIVE customer support, claiming that a recent update to Xbox LIVE is preventing “a very small number of Xbox 360 owners from playing retail discs”.
The email, which was verified via this twitter post from Xbox Support, offered the user in question a new Xbox 360 in response and a free year’s subscription to Xbox LIVE.
“Checking my e-mail earlier today,” said Avery Penn, “I found a rather interesting message from Xbox Customer Support, saying that a software update is stopping some Xbox 360s from reading game discs.
“Saying they were able to detect this issue over Xbox Live, Microsoft went on to say that, after jumping through all the necessary hoops, they’d send me a brand new Xbox 360 S and a year’s free Xbox Live. At this point, my jaw hit the floor.”
According to Avery, his 360 was still playing discs at the time the email was sent and, just for reference, his console was 60GB Pro from 2009.
The email was most likely referring to the Xbox LIVE update which is being phased in between May 19 and May 30 – an update which reflashes the DVD drives to a new stock firmware, and adds support for new XGD3 disk format. It’s this update that allows an extra GB of usable storage on game discs.
That would most likely mean that the games Avery’s Xbox 360 wouldn’t be able to read haven’t even been released yet – explaining why his 360 could still read currently available game discs.
We’ve contacted Microsoft for a response on the issue, which we’re currently awaiting – and we’ll update the story accordingly. In spite of the obvious issues, which may affect a good number of Xbox 360 users, we’re impressed by the pre-emptive work of Xbox’s Customer Support – as was Avery, who was seemingly happy with the situation.
If Microsoft continue to pre-emptively solve these issues, then more power to them, but problems may arise if users find themselves unable to play new games released in the future.
More news as we get it.
Source: BREAKING: The Latest XBox LIVE Update May Affect DVD Drives | Kotaku Australia
Last edited by Vampire; 05-19-2011 at 01:19 AM.